Farrell Buller on Training Staff for Challenging Conversations - an Amilia On Demand Webinar
Updated: May 8
Note: This is a republished post from Amilia's On Demand Webinar Series.
Communication! When professionals are asked “what would make your organization better?” it’s one of the leading responses! While there are multiple ways to address the topic, we’ll be starting by sharing tips and techniques for responding during challenging conversations and when dealing with unreasonable requests.
Join Farrell Buller and special guest, Marika Misangyi, as they talk about how to best train and prepare your parks and recreation staff for challenging conversations, including Verbal Judo - one of the best kept secrets in communicating effectively with your toughest customers!
“We began implementing Verbal Judo as a de-escalation tool in 2018. Since implementation, our calls to the police department have been reduced by more than 50%!” - Marika on the success Verbal Judo had with the City of New Braunfels.
You won't want to miss this chance to hear firsthand from us on how you can better equip your staff and department to handle those inevitable challenging conversations with your community! Get the recording by heading over to Amilia's website today!